Posted on 29th January 2026
In the L’Oréal Kérastase Secret Customer Service Survey, our Academy Salons have achieved 1st place overall, with two of our salons ranking in the National Top 3. This is a huge accomplishment and a true reflection of the passion, professionalism, and consistency shown by our teams every single day.
🥇 Academy Salons Claygate – 1st Place
🥉 Academy Salons Hersham – 3rd Place
To be recognised on a national level by L’Oréal Kérastase, A brand that sets the standard for excellence in our industry makes this achievement even more special. The Secret Customer Service Survey measures the full client journey, from the moment someone walks through our doors to the final finishing touches, and scoring so highly shows just how committed our teams are to delivering exceptional experiences.
A massive well done and thank you to our incredible stylists, apprentices, and front of house teams. Your attention to detail, care for every client, and dedication to continuous improvement is what sets Academy Salons apart.
We couldn’t be prouder, and we’re excited to keep raising the bar even higher.
