| Qualification: | Academy Certificate |
| Duration: | 1 Day |
| Time: | 10:00am - 4:00pm |
| Class size: | Max. 10 |
Course Details
This course is well suited for owners, managers and reception staff looking to build better client retention through consistent, easy to apply customer service techniques. Designed to be an excellent refresher and motivation booster, whilst teaching management and reception principals the skills to take a no-nonsense approach when making first contact and offering a better front of house experience.
Practical demonstrations illustrate the appropriate use of this skill set, with common sense cause and effect examples.
Real life examples and scenarios are used to illustrate the best possible outcomes, supported by theory and practice sessions.
What equipment do I need?
No specialist equipment is required, but note taking materials are highly recommended.
What's covered?
What our clients say
"Hannah has looked after me for a few years. She is the ultimate professional, coupled with the best personality, so I always look forward to my six-weekly visits. My hair has never looked so good. She is a credit to the Academy family."
"Upon entering the salon, I was greeted by Amy in a very friendly and welcoming fashion. I showed her a picture of the hairstyle I wanted and, after consultation, she talked me through every stage as she was cutting and colouring my hair. The end result was absolutely what I hoped it would be. I will be making this salon my regular hairdresser."
"I booked an appointment for my elderly mother to have a blow dry and set as my treat. She's very frail and not confident outside the house – it was a real coup just to get her there to have her hair done! All the staff were friendly and caring. Kelly who did her hair was on time, very relaxed and made mum feel relaxed too, so she was able to explain what she wanted. Mum was thrilled with the result. We'd definitely recommend the salon and Kelly. She listened to what mum asked for and was easy to chat to. Overall a lovely experience."
"I was extremely pleased with my colour and service from Hannah. All the girls were very professional and attentive. It was a very relaxing experience and nice to be pampered after a long day at work. Thank you, girls!"
