Success in Retail Consultation


Salon Success Retail Certificate
1 Day
10:00am - 4:00pm
Class Size:
Max. 12

Course Overview

This course is suitable for all levels of experience. Every salon professional knows that successful retailing starts with a fantastic consultation and a fantastic consultation will lead to loyal clients. After attending ‘Success in Retail Consultation’ the stylist will have new confidence, enabling them to increase their retail sales, up their average bill and consult with clients in a confident yet professional manner.

This is an interactive course which allows each participant the opportunity to take part. Theory is always supported by practical sessions to ensure that when the stylist returns to the salon they feel confident in applying the techniques they have learnt.

You will cover

  • Why is consultation important
  • Questioning techniques
  • How to handle questions
  • The ideal service
  • Body language
  • How to build your column

What you'll need

No equipment is needed, we just need you to ask lots of questions and participate in all the practical group discussions.

Hannah has looked after me for a few years. She is the ultimate professional, coupled with the best personality, so I always look forward to my six-weekly visits. My hair has never looked so good. She is a credit to the Academy family.

- Amanda H

I was extremely pleased with my colour and service from Hannah. All the girls were very professional and attentive. It was a very relaxing experience and nice to be pampered after a long day at work. Thank you, girls!

- Emily Johnson

I booked an appointment for my elderly mother to have a blow dry and set as my treat. She's very frail and not confident outside the house – it was a real coup just to get her there to have her hair done! All the staff were friendly and caring. Kelly who did her hair was on time, very relaxed and made mum feel relaxed too, so she was able to explain what she wanted. Mum was thrilled with the result. We'd definitely recommend the salon and Kelly. She listened to what mum asked for and was easy to chat to. Overall a lovely experience.

- Amanda

Upon entering the salon, I was greeted by Amy in a very friendly and welcoming fashion. I showed her a picture of the hairstyle I wanted and, after consultation, she talked me through every stage as she was cutting and colouring my hair. The end result was absolutely what I hoped it would be. I will be making this salon my regular hairdresser.

- Anonymous